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Customer Service Representative - Concord, ON

We are looking for a friendly, organized and responsible individual to be the voice and face of Frontier Dental.

Duties include, but are not limited to:

  • Answer phones to respond to orders
  • Coordinate with various internal departments to solve and answer customer inquiries
  • Respond to general customer inquiries and invoice questions
  • Investigate customer complaints regarding services and policies
  • Take customer orders for services and update accounts
  • Handling questions and concerns with proficiency and professionalism
  • Charging customer credit cards

Required Knowledge, Skills & Abilities

  • Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills.
  • Working knowledge of Excel
  • Ability to establish and maintain effective working relationships with a variety of individuals
  • Demonstrated ability to inspire trust
  • Patience and positive outlook
  • Resourcefulness and stress management skills
  • Ability to organize and manage independently the workload taking into consideration changing priorities, tight deadlines, and volume of work
  • Ability to speak French is a major asset


Business Development Manager (sales) - Concord, ON

We are always looking to grow our sales team. If you are a dental assistant or already in dental sales we want to hear from you. Please send us your resume to learn how Frontier Dental can grow your career.