Duties include, but are not limited to:

• Answer phones to respond to orders
• Coordinate with various internal departments to solve and answer customer inquiries
• Respond to general customer inquiries and invoice questions
• Investigate customer complaints regarding services and policies
• Take customer orders for services and update accounts
• Handling questions and concerns with proficiency and professionalism
• Charging customer credit cards

Required Knowledge, Skills & Abilities

• Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills.
• Working knowledge of Excel
• Ability to establish and maintain effective working relationships with a variety of individuals
• Demonstrated ability to inspire trust
• Patience and positive outlook
• Resourcefulness and stress management skills
• Ability to organize and manage independently the workload taking into consideration changing priorities, tight deadlines, and volume of work
• Ability to speak French is a major asset

 

Business Development Manager (sales) - Concord, ON

We are always looking to grow our sales team. If you are a dental assistant or already in dental sales we want to hear from you. Please send us your resume to learn how Frontier Dental can grow your career.